1. Information We Collect
Personal Information: Name, email address, phone number, date of birth, government-issued ID, and other KYC/AML required documentation.
Financial Information: Wallet addresses, transaction history, investment preferences, and portfolio data.
Technical Information: IP address, browser type, device information, cookies, and usage analytics.
Communication Data: Messages, support requests, and interaction history with our platform.
2. How We Use Your Information
- Service Provision: To provide access to Metta Protocol services, process transactions, and maintain your account.
- Compliance: To comply with KYC/AML regulations, tax reporting, and other legal obligations.
- Security: To detect fraud, prevent unauthorized access, and ensure platform security.
- Communication: To send important updates, notifications, and respond to your inquiries.
- Improvement: To analyze usage patterns and improve our services and user experience.
3. Information Sharing
We do not sell your personal information. We may share your information only in these circumstances:
- Regulatory Compliance: With government agencies, regulators, and law enforcement as required by law.
- Service Providers: With trusted third-party services that help us operate our platform (KYC providers, payment processors, analytics). See Subprocessors.
- Business Transfers: In connection with mergers, acquisitions, or asset sales, subject to confidentiality agreements.
- Consent: With your explicit consent for specific purposes.
4. Data Security
We implement industry-standard security measures including:
- Encryption for sensitive data in transit
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Secure storage with access controls and monitoring
- Employee training and background checks
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain types of data processing
- Restriction: Request restriction of data processing in certain circumstances
Submit a request via our Data Subject Access Request page.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality and performance
- Provide targeted content and advertising
You can control cookie settings through your browser preferences.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Prevent fraud and ensure security
KYC and transaction data may be retained for up to 7 years as required by applicable regulations.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by the European Commission
- Other legally recognized transfer mechanisms
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website, sending an email notification, or displaying a prominent notice on our platform. Your continued use of our services after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: privacy@mettaprotocol.app
- Address: 14707 S. Dixie Highway, Miami, Florida, USA
- Data Protection Officer: dpo@mettaprotocol.app